Despite the fact that communication with customers and information flow between coworkers are among the most crucial aspects of any business, until today there hasn't been any objective, scalable way to capture that information. Using cutting-edge wearable sensing technology, we will discuss how people communicate with each other in the real and virtual world and how their communication patterns impact happiness, individual performance, and organizational success.

In this presentation, you will learn how behavior and organizational initiatives can be measured both scalably and reliably.

About the Speaker

Ben Waber is President and CEO of Sociometric Solutions, a management services firm that uses wearable sensing technology. He is also a visiting scientist at the MIT Media Lab, where he received his Ph.D. He was previously Senior Researcher at Harvard Business School.

Ben's work centers around using real time data flows to understand communication dynamics of face-to-face interactions. He has been featured in Wired, CNN, and The New York Times, among other outlets, and his research was selected for the Harvard Business Review's List of Breakthrough Ideas and the Technology Review's Top 10 Emerging Technologies.  His book, People Analytics, was released in 2013 by the Financial Times Press.