Using Emotional Intelligence to Manage Difficult Clients
Emotional intelligence (EI) is the foundation for effective communication, collaboration and developing and sustaining relationships with your clients.
The ability to understand and control one’s own emotions, and to understand other people’s emotions, enables for improvements in how we interact with our clients and supports managing clients who may be more difficult to work with and/or who get upset easily.
EI is about interpersonal savvy. It is about relating well to all types of individuals, establishing relationships and building rapport to achieve goals, and using diplomacy and tact to ensure a mutually respective and productive working relationship.
In this interactive session, Gina Abudi will share the four key areas of emotional intelligence. Learning goals in this session include:
- The value of using your emotional intelligence to better engage with, and manage, your clients.
- Using emotions to make sense of our social environment and navigate that environment to accomplish our business goals.
- Strengthening your EI across the 4 key areas.
- Using your knowledge of your clients’ EI to have the right conversations at the right time and to keep the emotions of your client in check.
Participants will receive a mini EI self-assessment to complete prior to the workshop to gain a better understanding of strengths in EI.
There's no charge for this workshop.
About Our Speaker:
Gina Abudi, is President of Abudi Consulting Group, LLC, a woman-owned business. She utilizes her nearly 40 years of consulting, coaching and executive leadership experience to work closely with executives and Boards of Directors of mid- to large global organizations to lead and support strategic, transformational change initiatives.
Her work is focused on supporting employees to adopt change by coaching leaders on change, providing change management consulting services, and offering training programs related to leading and championing/supporting change.
Gina is the co-author of Best Practices for Managing BPI Projects: Six Steps to Success, J Ross Publishing, 2017, which she wrote in collaboration with her husband, Yusuf Abudi; and the author of Implementing Positive Organizational Change: A Strategic Project Management Approach, J. Ross Publishing, 2017. She is working on her 4th book, her 2nd on the topic of change management, The Profit Maximizing Culture: A Strategic Guide to Building your Organization’s Change Capabilities. (Expected in 2026.)
Gina is an adjunct faculty member at Clark University where she teaches in their Executive MBA program.
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