The Value and Importance of Emotional Intelligence

Emotional intelligence (EI) is the foundation for effective communication, collaboration and strong enduring relationships with your clients. 

The ability to understand and control one’s own emotions, and to understand other people’s emotions, enables for improvements in how we interact with our clients. EI is about interpersonal savvy. It is about relating well to all types of individuals, establishing relationships and building rapport to achieve goals, and using diplomacy and tact to ensure a mutually respective and productive working relationship.

In this interactive session, Gina Abudi will share the four key areas of emotional intelligence. Learning goals in this session include:

• The value of using your emotional intelligence to better engage with your clients
• Using emotions to make sense of our social environment and navigate that environment to accomplish our business goals
• Strengthening your EI across the 4 key areas
• Using your knowledge of your clients’ EI to have the right conversations at the right time

About Our Speaker:

Gina Abudi, MBA has 25+ years’ of experience providing management consulting services and training/educational programs for mid- to large global organizations and for non-profit organizations. She is President of Abudi Consulting Group, LLC., a woman-owned small business, which was founded in 2006. As lead facilitator, consultant, and change leader, Gina has led a number of projects, including 360 assessments, change management initiatives, facilitation of team meetings and executive strategy sessions, and development of mentoring and onboarding programs.

Gina has created and owns the IP to over 60 workshops focused on critical skills development, management, and leadership training. She works closely with a variety of clients to develop and deliver customized workshops, seminars, and training programs to meet long-term strategic development and training needs.

Gina is an adjunct faculty member at Granite State College, Clark University, and Tufts University teaching in MBA and Master’s programs. Additionally, she partners with the University of New Hampshire and New England College facilitating training sessions for their corporate clients.

She is lead author of Best Practices for Managing BPI Projects: Six Steps to Success (J Ross Publishing, 2015) and author of Implementing Positive Organizational Change: A Strategic Project Management Approach J Ross Publishing, 2017.)

Gina received her MBA from Simmons Graduate School of Management.