Helping Solo Professionals Develop and Grow Their Businesses and Effectively Serve Their Clients
Managing Difficult Clients
Every business will have to deal with a difficult client at some point or another. The challenge with a small business is that when (not if…but when) you run into that difficult client, it can be detrimental to your business if you don’t manage that client well.
While you may be tempted to just walk away, if it is a significant client for you, that is difficult to do – and unwise. Rather, applying a few techniques in client management, using your emotional intelligence and ensuring a well-delineated, upfront client scope will help you to better manage that difficult client in a way that reduces your stress and frustration and manages the emotions and reactions of the client, enabling for a more productive client-consultant working relationship.
In this session, Gina Abudi will share a number of ways to manage difficult clients based on her own experience dealing with difficult clients. This includes:
About Our Speaker:
Gina Abudi, MBA has 25+ years’ of experience providing management consulting services and training/educational programs for mid- to large global organizations and for non-profit organizations. She is President of Abudi Consulting Group, LLC., a woman-owned small business, which was founded in 2006. As lead facilitator, consultant, and change leader, Gina has led a number of projects, including 360 assessments, change management initiatives, facilitation of team meetings and executive strategy sessions, and development of mentoring and onboarding programs.
Gina has created and owns the IP to over 60 workshops focused on critical skills development, management, and leadership training. She works closely with a variety of clients to develop and deliver customized workshops, seminars, and training programs to meet long-term strategic development and training needs.
Gina is an adjunct faculty member at Granite State College, Clark University, and Tufts University teaching in MBA and Master’s programs. Additionally, she partners with the University of New Hampshire and New England College facilitating training sessions for their corporate clients.
She is lead author of Best Practices for Managing BPI Projects: Six Steps to Success (J Ross Publishing, 2015) and author of Implementing Positive Organizational Change: A Strategic Project Management Approach J Ross Publishing, 2017.)
Gina received her MBA from Simmons Graduate School of Management.
Featuring Million Dollar Consultant® Alan Weiss
The SPC is co-sponsoring this event with the Society for the Advancement of Consulting.
How do you take your business to the next level? Can you continue to grow without increasing your labor intensity? Do you have the courage to break through to a higher level of success?
If you’re a consultant, coach, or in a related professional services field, you will not want to miss this conference. Mark your calendars now and reserve a spot for May 29, 2019 in the Boston Area for the SAC Regional Spring Meeting.
This daylong event features Alan Weiss, the founder of SAC and author of Million Dollar Consulting, as well as sessions with these experts sharing best business practices:
Join us for a day that will show you how to accelerate the growth and success of your business, while you interact with premiere consultants and colleagues from the Boston area and across the globe.
If you are a consultant, coach, or other professional services provider, this is an event not to miss!
SPC members receive a $50 discount on the registration price. You can register here and select the partner rate. Enter the code SPC when you register to get the discount.
SPC members have long expressed an interest in an additional channel for unstructured networking and just plain schmoozing about their business triumphs and trials. We launched our Meetups a while back, and have received very positive feedback from those participating ... and so we’re pleased to announce our next Burlington Lunchtime Meetup, to be held Friday, June 14, at 1:00 p.m.
For those who haven't yet participated,there is no registration fee and you don't have to be a member to attend. Please register on Meetup so we can push tables together for everyone. When you arrive, find yourself something appealing to nosh on, settle at the cash register, and join the group.
We’ve picked 1:00 p.m. on a Friday as our start time to avoid the crush and let people take as much time as they feel they can afford…and maybe start a new conversation they can pick up later!
Storytelling in Business
Everything we talk about that is important to us is story-based. The sports teams we care about, local and national politics, and whatever we did last weekend. There may be facts and information beneath, but it is the stories that make it interesting, memorable, and worth paying attention to.
Now take a look at the content you create and the way you describe the work that you do. Poof! If you’re like most professionals, somebody took away all the stories! All that’s left are a bunch of facts, credentials, and assertions about how hard working and qualified you are.
Knowing how and when to weave stories and personal anecdotes into the way you market your business is not something you’re born with. It’s a learned skill. Like playing the piano … or baking a cake … or yelling at children.
In this seminar, Michael Katz will show you how to make your stories more effective, more interesting, and a whole lot easier to produce. Because stories – your stories and the connection they make with prospects, clients, colleagues, and others – are a key to standing out from the crowd and getting hired.
Here’s what you’ll learn:
About Our Speaker
An award-winning humorist and former corporate marketer, Blue Penguin Development founder and Chief Penguin, Michael Katz specializes in helping professional service firms and solos talk/write about their work in a way that is clear and compelling.
Since launching Blue Penguin in 2000, Michael has been quoted in The Wall Street Journal, The New York Times, Business Week Online, Bloomberg TV, Forbes.com, Inc.com, USA Today, and other national and local media.
He is the author of three books and has published over 450 issues of his twice-monthly newsletter, “The Likeable Expert Gazette,” which has over 6,500 subscribers in more than 40 countries.
Michael has an MBA from Boston University and a BA in Psychology from McGill University in Montreal. He also has a second-degree black belt in karate, a first-degree black belt in parenting (three children), and is a past winner of the New England Press Association award for “Best Humor Columnist.”